At WB Mart, customer satisfaction is our top priority. We take utmost care in packing and delivering fresh groceries, vegetables, fruits, dairy products, and daily essentials. However, if you face any issue with your order, please review our Return & Refund Policy below.

1. Eligibility for Returns

Due to the perishable nature of grocery items, returns are accepted only under the following conditions:

  • The product delivered is damaged, spoiled, or leaking
  • You received an incorrect product
  • The product is expired at the time of delivery

Returns will not be accepted for:

  • Change of mind after delivery
  • Products damaged due to improper handling by the customer
  • Items reported after the allowed return time

2. Reporting an Issue

If you receive a damaged, spoiled, or incorrect item, you must report the issue within 24 hours of delivery. Customers may be required to share clear images or videos of the product as proof. Requests reported after this period may not be eligible for return or refund.

3. Non-Returnable Items

The following items are non-returnable unless damaged or incorrect:

  • Fresh vegetables and fruits
  • Milk and dairy products
  • Frozen or chilled items
  • Opened or used products

WB Mart reserves the right to determine the eligibility of any return request.

4. Refund Process

Once your return request is reviewed and approved, the refund will be initiated. Refunds will be processed using the original payment method or as store credit, depending on the payment mode and situation.

Refund timelines:

  • Online payments: 5–7 business days
  • Wallet or store credit: 2–3 business days

5. Replacement Policy

In certain cases, WB Mart may offer a replacement instead of a refund, depending on product availability and customer preference. Replacements will be delivered at the earliest possible time.

6. Order Cancellation

Orders can be cancelled before dispatch by contacting our customer support team. Once the order has been dispatched, cancellation requests may not be accepted. Refunds for cancelled orders (if eligible) will be processed as per our refund timeline.

7. Delivery Issues

If an order cannot be delivered due to incorrect address, unavailability of the customer, or repeated failed delivery attempts, WB Mart reserves the right to cancel the order. In such cases, refunds (if applicable) will be processed after deducting delivery or handling charges.

8. Limitation of Liability

WB Mart shall not be responsible for delays or losses caused by factors beyond our control, including natural events, traffic conditions, or operational issues.

9. Policy Updates

WB Mart reserves the right to modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

For any questions or support regarding returns or refunds, please contact us through our Contact Us page