Welcome to WB Mart. By accessing or using our website, mobile site, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our platform.

1. Use of Website

WB Mart provides an online platform to browse and purchase grocery items, fresh vegetables, fruits, dairy products, and daily essentials. By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian. You agree to use the website only for lawful purposes and in a manner that does not violate any applicable laws or regulations.

2. Product Information

We strive to display accurate product descriptions, prices, images, weights, and availability. However, due to the nature of grocery products—especially fresh items—actual weight, packaging, or appearance may slightly vary. WB Mart reserves the right to modify product information, pricing, or availability at any time without prior notice.

3. Orders & Payments

All orders placed through WB Mart are subject to availability and confirmation. Prices are listed in Indian Rupees (INR) and are inclusive/exclusive of taxes as applicable. Payment must be completed through the available payment methods on the website. WB Mart reserves the right to cancel or refuse any order due to pricing errors, stock issues, or suspected fraudulent activity.

4. Delivery

WB Mart currently delivers within selected areas of Siliguri, West Bengal. Delivery timelines provided are estimates and may vary due to weather, traffic, or unforeseen circumstances. Customers are responsible for providing accurate delivery details. WB Mart will not be liable for delays or failed deliveries caused by incorrect information.

5. Returns & Refunds

Due to the perishable nature of grocery items, returns are accepted only in cases of damaged, spoiled, or incorrect products delivered. Any issues must be reported within the specified time mentioned on the website. Refunds, if applicable, will be processed as per our refund policy and through the original payment method.

6. User Responsibilities

Users agree not to misuse the website, attempt unauthorized access, upload harmful content, or engage in activities that may harm WB Mart or other users. Any such actions may result in suspension or termination of access without prior notice.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of WB Mart and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

8. Limitation of Liability

WB Mart shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the website or services. Our liability, if any, shall be limited to the value of the order placed by the user.

9. Changes to Terms

WB Mart reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes implies acceptance of the updated terms.

10. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of courts located in West Bengal.

If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us page.